Calix provides insights on how customer experience can increase altnet FTTP subscriber take-up

Calix recently commissioned a research paper by Omdia in which explored what UK subscribers are truly looking for and the actions altnets need to start taking today to drive subscriber uptake and loyalty.   By pivoting to a focus on customer service and subscriber experience, altnets can utilise cloud-based analytics tools to monitor the quality of experience before it becomes a problem. This allows altnets to arm their customer service reps with visibility on network performance, all the way to the device itself.  Read the full report here.