Calix Shared 5 Tips to Build Broadband Customer Loyalty and Boost Your NPS

According to a study from Omdia and Calix, almost 50 percent of BSPs use customer-focused metrics like Net Promoter Score (NPS) and customer satisfaction (CSAT) scores to gain insight on subscriber happiness. But getting this baseline is just the start of the journey. Ensuring subscriber happiness builds long-term loyalty and therefore should be your top priority. And for good reason - According to Bain & Company, B2B loyalty leaders tend to grow four to eight percentage points above their market’s annual growth.  Read more here.