Aprecomm—together with its service provider and OEM partners—is on a path to making zero touch, intuitive networks a reality. An intuitive network uses the combination of both intelligent and predictive systems—powered by Artificial Intelligence (AI) and machine learning (ML)—to proactively monitor and adapt to changes in the network and user behaviour, self-healing, and self optimizing to serve the best possible online experience for end-users. We believe that time is and always will be the most precious commodity for everyone, everywhere. Our products ensure that both broadband providers and their customers get the most value out of their time wherever they are, whatever they are doing and whenever they are doing it. Our cloud and AI-powered customer experience suite enables service providers to save time and money by automating support and deploying intuitive, self-optimizing and self-healing broadband networks. We enable consumers to spend more time on the experiences they love, using online applications to enhance lifestyles and improve productivity rather than troubleshooting their devices and networks. Aprecomm’s cloud and AI-powered software manages over 7 million locations globally, with deployments by over 45 service providers. Our software has been widely integrated by over 50 leading broadband consumer premises equipment (CPE) makers. The following operational improvements were gained by a tier-one service provider across 400,000 subscribers after deploying Aprecomm’s solution across 100% of its customer base:
• 62% truck roll reduction
• 35% improvement in first-call resolution
• 30% reduction in call resolution time
We offer a cloud-based customer experience applications suite powered by artificial intelligence and machine learning that includes the following:
• End-to-end quality of experience monitoring with self-optimizing whole-home WiFi
• Data-driven tools & analytics dashboards
• Standards-based remote CPE device management
• User-friendly app for customers’ peace of mind
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